Delivery

If the answer to your question is not listed, please visit our customer service.

 

Delivery times

As soon as your products have been shipped from our warehouse in The Netherlands (the next Dutch working day after you have placed your order), you will receive a notification by e-mail. You will also receive an e-mail from UPS in which your Track & Trace number is mentioned as well as an instruction how to track your shipment.
 
UPS’ transit times are as presented below and reflect UPS' regular delivery schedule, but are not guaranteed.

 

                                                           UPS

UPS Standaard Netherlands Day definite by date scheduled (see below) Delivery by end of day
  International Day definite by date scheduled (see below) Delivery during the day
UPS Express Netherlands 1 working day Delivery typically by
10:30 a.m. or 12:00 noon
    1-3 working days Delivery typically by
10:30 a.m. or 12:00 noon
UPS Express Saver Netherlands 1 working day Delivery by end of day
  International 1-5 working days Delivery by end of day
UPS Express SM International 1-3 working days Delivery typically by
10:30 a.m. or 12:00 noon
  Netherlands 1 working day Delivery typically by
10:30 a.m. or 12:00 noon
UPS Express Plus International 1-2 working days Delivery by 9:00 a.m.

 

UPS Business Days in Transit

 

Track & Trace

If you want to track your shipment, please go to  "Order history" (after login). If you go to the details of your order, you will find your tracking number. Please click "Track It" and you will be redirected to UPS to follow your shipment.

 

Shipping costs

The shipping costs for your order are displayed during the checkout procedure. This enables you to know the total shipping costs before you confirm your order.